Thank you for shopping with JRSTART TECHNOLOGY CO., LIMITED. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to assist you with our returns process.

1. Return Eligibility

You may return most items within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The item must have all original tags, packaging, and accessories intact.
  • The item must be purchased directly from our online store.

Please note that certain items, such as sale items, undergarments, or custom-made products, may not be eligible for return. Please check the product description for any exclusions.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to service@jrstart.top with your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Instructions: Once we receive your return request, we will send you detailed instructions on how to return your item.
  3. Return Shipping: You are responsible for the return shipping costs, unless the item was defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method. Please note that it may take some time for the refund to appear in your account, depending on your payment provider’s processing times.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, including any return shipping costs.

6. Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items
  • Undergarments, hosiery, or swimwear
  • Custom or personalized items
  • Gift cards

7. Contact Us

If you have any questions or concerns about our Returns Policy, please feel free to reach out to us at:

Email: service@jrstart.top